If you own your own eCommerce business, you know that offering cheap international shipping is extremely important for customer retention and satisfaction. You also know that, if you opt not to use a courier service, you might end up doing too much work by yourself, especially if the business entails selling a lot of small items.
One of the reasons small businesses excel is by having their products reach their customers on time and in good condition, as this increases customer loyalty and can improve word of mouth about your business. Without a courier service on your side, however, you end up shouldering a lot of that work yourself, drawing away from your (or your employees’) core competencies and reducing the overall productivity of the business.
No matter the size of your business, offering a courier service is key, as it helps you to reduce shopping cart abandonment and also send pertinent documents, goods and mail without worrying about damage or loss. There are many courier companies to choose from, but for eCommerce businesses, using a courier broker makes the best sense, as they can negotiate competitive prices on international shipping services from a number of different courier companies. Below are some of the reasons as to why you ought to hire a credible courier to offer you delivery services.
They Are Reliable And Speed Up The Rate At Which The Delivery Is Completed
Courier companies tend to carry out their services in a very fast and reliable manner. In terms of reliability, couriers are certainly a cut above the local post, and by offering a reliable service you reduce shopping cart abandonment. Couriers also pick-up and deliver items on the same day, working around the clock to offer speedy service, so your customers don’t have to wait for their packages. Finally, courier companies also offer tracking, which allows both the seller and the buyer to be aware of the exact location of where the item in transit is at a particular time.
They Are Efficient, Saving You Time (And Therefore Money)
Using a courier saves both the buyer’s and seller’s time, which (in either case) is better spent on productive things. As mentioned, use a courier broker to help find the best prices and options available to you – it will be a business partnership that, over the years, will save you a lot of time and money.
They Enhance Your Business’ Reputation
As the courier companies try to improve their services and build up their reputations, they also create a good reputation for you as the business owner in terms of quick and reliable delivery. Being associated with speedy and problem-free delivery is a great look for any eCommerce business.
In order to find the best courier company on which to rely, there are various significant factors that you should consider. They include, the company’s flexibility, experience, how quickly they deliver their services, and also the amount of money the particular courier company charges for its services. Going through a courier broker can help cut through all the noise, though, and get you the cheapest options available, at all times.