In running a massage business, are you confident that visitors are leaving happy?
Getting a massage can be a great means of unwinding after a long day.
That said you want to be sure you offer an atmosphere that welcomes and relaxes clients.
With that in mind, is your business doing all it can to succeed?
Go the Extra Mile for Your Clients
In doing all you can to entice clients and keep them for years to come, here are some pointers to keep in mind:
1. Great service – It goes without saying that great service is the key to success for most business. So, review the customer service protocols you have in place. If there is anything of note missing, it is best to add it sooner than later. This means everything from the massages given to clients to proper billing. If a client has a question or even an issue, be sure to rectify it as soon as possible. Most clients want to solve a question or issue and not be left waiting for an answer or solution.
2. Your facility – How much time and energy have you invested in your facility? The hope is you have some of the latest technology and are putting it to good use. For example, do you offer electric massage beds? Such beds are quite popular and are likely going to rank high with the bulk of your clients. Those beds serve to relax clients to help them restore a calming and good feeling about their bodies. Whether working on the back, neck or both, clients can leave knowing they got the best massage. Also look to having a calming effect throughout your facility. This can be achieved from soothing music to the proper lighting and more. The goal at the end of the day is for each client to leave quite satisfied and looking forward a next appointment.
3. Rewarding longtime clients – Every client coming through your door should get good treatment. That said taking care of those longtime clients is important. This can be all from discounts to working around schedules when it comes to visits. You want these people to know how important they are to you to begin with. Without longtime clients, you could be out of business, so make sure they know how you feel about them.
4. Making it a family atmosphere – Last, you want to be as warm and inviting as you can. This also includes everyone on your staff. When a client feels like they are part of your business family, they are more inclined to keep coming back. Make it so they can feel at ease each time they pay you a visit for an appointment. Sending reminders on appointments, making their billing a breeze and more are key. Go above and beyond what your competition does so you know you did all you could to be welcoming to clients.
As you look for ways to improve your business, anything stand out as needing attention?